Guest Services
Guest Services
Customer Service Desk
Located on the Upper Level, near Cue, our Customer Service Team can assist with everything from lost property, to transportation, gift cards and more. 

For more information call 02 8858 9700, or email us at
Lost and Found
Lost property is collected and stored at the Customer Service Desk. All items are held for a period of three months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please contact the Customer Service Team on 02 8858 9700 to provide a description and leave your details.
Justice of the Peace
Our Justice of the Peace service is available Tuesday and Friday from 1.00pm to 3.00pm and is located in front of the Nike store on Level 3.
Customer Feedback
At Castle Towers, we want every shopping experience to be an enjoyable one. If you have any comments or suggestions, please get in touch. 
Lost and Found

All lost property is delivered to the Customer Service Desk. Please contact us if you have misplaced an item or come across a stray item while shopping.

Gift Cards
The perfect present every time. A Castle Towers Gift Card is the ultimate way to keep that someone special spoilt for choice. The Castle Towers Gift Card is available to purchase online or in-centre at the Customer Service Desk.

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a card and are valid for 36 months. A Castle Towers gift card can be used at any store with EFTPOS facilities.

View full Terms and Conditions.
Free WiFi
At Castle Towers, we're enabling a seamless shopping experience, online and offline, right at your fingertips. 

Free Wi­Fi is available throughout the Centre. To connect, ensure Wi­Fi on your device is enabled, and select the available network profile called “Castle Towers Free Public Wi-Fi” and follow the prompts.

*Terms and Conditions apply. Please visit Customer Service Desk if you require any assistance.
Guest Service Desk