Coronavirus Update
Changes to Castle Towers in accordance with the Australian Government directive issued on 24 March 2020
Published 15 March

As we continue to adapt to Covid-19 and our rapidly changing reality, we remain committed to keeping our community informed and continuing to provide a safe environment.

In accordance with the Australian Government directive issued on 24 March 2020, we have temporarily closed gyms, cinemas, entertainment venues and seating zones for our restaurants, cafes and food court at Castle Towers. As at end of trade 25 March 2020, the following personal services will close; beauty therapy, tanning, waxing, massage, tattoo (physiotherapists excluded).

The previous 30 minute patron restrictions for hairdressers and barbers has been lifted as at 26 March 2020. Hairdressers and barbers can now have standard appointments but the 4 sqm rule per person must continue to be observed within the premises. Personal contact during appointments must also be minimised.

Our restaurants, cafes and food court remain open for takeaway, offering pick-up or home-delivery options. Further information on delivery and takeaway options is available here. Note, as per social distancing directives, we have temporaily closed our food court seating areas.

As an essential service provider, Castle Towers remains otherwise open and trading, with significantly enhanced measures in place to stop the spread of the virus within our centre. We will continue to provide updates on store changes in real time. A full list of store updates is available here.

 

 Keeping you safe as we navigate coronavirus together 

 

At Castle Towers, we have strengthened our already stringent cleaning processes by placing a heightened focus on sanitising high-touch points with high-grade disinfectant as well as increasing the number of cleaning rotations each day. We have positioned hand sanitation stations at key points throughout the centre, including our foodcourt for our entire community to access. We have placed Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of Covid-19. We have also rolled out public hygiene advertisements across the centre to reinforce preventative measures that each of us should adopt.

To protect yourself and those around you, we ask every member of our community to adopt safe physical distancing measures while visiting the centre. This includes avoiding crowded areas and maintaining adequate space of at least two metres between yourself and others when queuing or moving through the centre.

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe while keeping our team members up to date with new information and advice from the relevant authorities. 

We are closely monitoring public health updates and prepared to act quickly should advice change. It goes without saying that our community’s health and wellbeing comes first.

We ask for your support in making sure Castle Towers continues to be a place of kindness and compassion for all our customers and staff throughout this unprecented situation. We also encourage all customers commit to social distancing whilst visiting.

With all that said, we remain open for business and sincerely look forward to seeing you at Castle Towers.

 

* Updated 19 March 2020

Please be advised that Myer has informed Castle Towers that a concession staff member has tested positive for COVID-19.

We are taking this notification extremely seriously as the safety and wellbeing of our customers, retailers, staff, contractors and suppliers at Castle Towers is always our overriding priority.

Centre Management is working closely with Myer and NSW Health and are following NSW Health’s advice regarding how we respond to this matter. Myer is temporarily closed while their team undertakes a deep clean of the store with hospital grade disinfectant, and in accordance with the procedures stipulated by NSW Health. It is still unknown when Myer will reopen, but we will keep you informed as we know more.

Over the coming days, NSW Health will be in contact with anyone who they believe may have been exposed to the virus.

We continue to closely follow advice and updates from the relevant health and governing bodies and encourage our community to take steps in accordance with advice from the health department to assist in mitigating the spread of viral infections. For more information on what Castle Towers has implemented in response to this evolving situation, please check this page regularly.

We encourage anyone that is feeling unwell and suspects they may have symptoms of Coronavirus to seek medical advice.

Castle Towers remains open for business.