Guest Services
Guest Services
Lost and Found

Lost property is collected and stored at the Customer Service Desk. All items are held for a period of three months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please contact the Customer Service Team on 02 8858 9718 to provide a description and leave your details.

Mobility Equipment Hire

Mobility equipment, including wheelchairs and motorised scooters, can be loaned from the Customer Service Desk.

Bookings are advisable and can be made up to two weeks in advance by calling 02 8858 9718. Upon arrival at the Centre, visit the Customer Service Desk and provide proof of identity to collect your scooter or wheelchair. If you require assistance with an escort to or from your car, please don't hesitate to contact staff.

Hire of mobility equipment is available on Monday to Wednesday from 9.00am to 4.00pm, Thursday from 9.00am to 6.30pm, Saturday from 9.00am to 4.30pm and Sunday from 10.00am to 4.30pm.

Justice of the Peace
Our Justice of the Peace service is available Tuesday and Friday from 1.00pm to 3.00pm and is located near David Jones on Level 3.
Customer Feedback
At Castle Towers, we want every shopping experience to be an enjoyable one. If you have any comments or suggestions, please get in touch. 
Gift Cards

The perfect present every time. A Castle Towers Gift Card is the ultimate way to keep that someone special spoilt for choice.

Accepted at all Castle Towers retailers, the Castle Towers Gift Card is available to purchase in-centre at our Customer Service Desk on Level 3 near Cue, online (for collection at Customer Service or to be sent via registered post), and is also now available for drive-through pick up using our Order & Collect service. 

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee.

All gift cards are presented in a gift card and are valid for 36 months.

View full Terms and Conditions.

Order & Collect

Castle Towers Gift Cards are now available for pick up, via our Order & Collect service available between 10am -4pm daily.

Simply order your gift cards via the link below, select the "click and collect" option, you will be contacted once your gift card is ready for collection, please advise us at this time that you wish to pick up using Castle Towers “Order & Collect".

Gift cards can then be collected from the convenience of your car from the pick up point located in the Red car park. Find out more HERE

Free WiFi
At Castle Towers, we're enabling a seamless shopping experience, online and offline, right at your fingertips. 

Free Wi­Fi is available throughout the Centre. To connect, ensure Wi­Fi on your device is enabled, and select the available network profile called “Castle Towers Free Public Wi-Fi” and follow the prompts.

*Terms and Conditions apply.