Coronavirus Update
As we navigate Covid-19 together, here’s our commitment to you.
Published 29 May

Keeping you safe as we navigate coronavirus together 

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe, while keeping our team members up to date with new information and advice from the relevant authorities.

We are closely monitoring public health updates and are prepared to act quickly should advice change. It goes without saying that our community’s health and wellbeing comes first, and we have therefore implemented the below processes at Castle Towers.

  • Strengthened our already stringent cleaning processes by placing a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Hand sanitiser stations have been placed at key points throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Australian Government-issued information posters have been placed in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19. We have also rolled out public hygiene advertisements across the Centre to reinforce preventative measures that each of us should adopt.
  • Hourly PA announcements to remind our community to practise social distancing.

While we understand that the re-introduction of in-Centre experiences that have been greatly missed by our community is something to be excited about, we ask you to continue to play your part to keep our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Please click here for more details regarding what you can do to help prevent the spread when visiting our Centre.

 

We ask for your support in making sure Castle Towers continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

With all that said, we remain open for business and sincerely look forward to seeing you at Castle Towers.

 

As part of the NSW Government’s recovery roadmap, from Wednesday 1 July our customers will be able to:

Dine in the Food Court

Food Courts are now open, subject to the one person per four square metres social distancing rule. Our restaurants, cafes, and food courts continue to offer takeaway, pick-up, and home-delivery options.Further information on delivery and takeaway options is available HERE.

Enjoy Gyms and Fitness Studios

Fitness, gymnasiums, Pilates, yoga and dance studios will now start to reopen. A maximum of 10 people are allowed per class and 100 people in an indoor venue, or physical distancing of one person per 4 square metres, whichever is smaller.

See a movie

Cinemas can now reopen while adhering to the one person per four square metres social distancing rule. Groups or individuals in movie theatres should be separated by one to two seats, to maintain physical distance.

As an essential service provider, Castle Towers remains open and trading, with significantly enhanced measures in place to stop the spread of the virus within our centre. We will continue to provide updates on store changes in real time. A full list of store updates is available HERE

 

Community notice from 11 August 2020

Castle Towers Centre Management were advised late 10 August by NSW Health that a customer who visited the Centre has tested positive for COVID-19.

The safety and wellbeing of our customers, retailers, staff, contractors and suppliers at Castle Towers is always our overriding priority and we take this notification extremely seriously.

The individual who tested positive visited the Centre on Friday 7 August, between 3.30pm and 5.00pm. We understand they spent much of their time in and around the Level 1 Food Court.

Once we received the notification from NSW Health late yesterday, we made the proactive decision to undertake a deep clean of the areas the customer is known to have visited using high-grade disinfectant. 

NSW Health have taken steps to understand who may have been in recent contact with the person who tested positive, and we understand they are contacting people who may be at risk.

We are working closely with the relevant authorities and will follow their advice with regards to next steps and are prepared to act accordingly, as necessary, if the situation develops further. 

 

We encourage anyone who has further questions to reach out to the National Coronavirus Health Information Line on 1800 020 080. 

Castle Towers continues to carry out a range of in-Centre initiatives to help mitigate infection transmission risks, in line with advice from the Australian Government Department of Health, including:

  • increased cleaning, using high-grade disinfectant, to strengthen the focus on disinfecting commonly touched areas in the Centre, including communal areas, furniture, door handles, hand railings and bathroom amenities
  • positioning Government-issued posters in our bathroom facilities that include instructions on how to ‘stop the spread of the virus’, that our community can reference 
  • rolled out a Public Hygiene Advertisement Campaign across the Centre to reinforce preventative measures each of us can take to help keep ourselves and each other safe 
  • placement of hand sanitisation stations at key points throughout the Centre for our customers, staff and retailers to use
  • adjusted air-conditioning systems to maximise the intake of fresh air, helping ensure a high-level of air quality
  • close work with our retail partners to ensure they are also adhering to social distancing directives and managing crowds and queues in accordance with directives set by the relevant governing authorities, and regularly disinfecting their tenancy.

We will continue to share advice from authorities with our community, and we encourage everyone to take steps in accordance with advice from the health department to assist in mitigating the spread of viral infections.

 

We sincerely thank you for your patience and understanding as we navigate these challenging times together.