Coronavirus Update
As we navigate Covid-19 together, here’s our commitment to you.
Published 03 January

Keeping you safe at Castle Towers

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Castle Towers.

These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.

  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.

  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre. 
  • Continuation of our Order and Collect service, allowing you to order from your preferred Castle Towers stores.

How you can help

While visiting Castle Towers, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.

  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.   
  • Wearing a mask – In line with recent government advice, when visiting Castle Towers from 3 January 2021 you must wear a face mask at all times. Children under 12 are exempt but are encouraged to wear masks where practicable.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.

  • Adhere to capacity guidelines – currently in NSW the one in four square metre rule applies. Please adhere to retailer maximum capacity numbers which are outlined at their store entrance. The number of customers are allowed in our Food Court are listed at entry, this number adheres to the 1.5 metres distance rule.

  • Plan your visit - due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.

We ask for your support in ensuring Castle Towers continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit NSW Health website HERE.

With all that said, we remain open for business and sincerely look forward to seeing you at Castle Towers stores and have your order delivered directly to your car. Find out more HERE.